1. Overview
At ALNURAN, we aim to provide a reliable experience when you purchase digital products, online courses, tools and services. If you have an issue with a purchase, you may submit a refund request for review under the terms applicable to that product or service and applicable law.
2. Eligibility for Refund
Refund requests are assessed individually against the policy applicable to the purchase. Relevant considerations may include:
- Whether the request is submitted within the applicable request period.
- Whether the product or service has been accessed, downloaded, used or delivered.
- Whether the item is faulty, inaccessible, materially different from its description or affected by a verified delivery issue.
- Valid proof of purchase, such as an order number or transaction reference.
3. Non-Refundable Items
Depending on the product terms and applicable law, the following may have limited refund eligibility:
- Digital products that have already been downloaded or accessed, except where a refund is required or otherwise allowed.
- Courses or memberships where access or substantial content consumption has occurred, subject to the applicable terms.
- Completed custom work, personalised services or website-development work already delivered.
- Gift cards, promotional items or free products, where the applicable terms and law permit exclusion.
These are general examples, not an automatic denial of every request. Mandatory consumer rights and product-specific terms still apply.
4. How to Request a Refund
To help us review your request, follow these steps:
5. Refund Process
After receiving your request, our team may verify the transaction, review the relevant product terms and request additional information if needed. If a refund is approved, it will be initiated using an available method consistent with the original payment, payment-provider capabilities and applicable requirements.
6. Refund Timeline
Review time and the time it takes for funds to appear in your account can vary. The payment provider or bank may require additional processing time after a refund has been initiated. If you have not received an approved refund within the timeframe communicated to you, contact support with your order details.
7. Refund Method
Where supported, refunds are generally returned through the original payment method. The available process may depend on the payment gateway and transaction type. If the original method cannot accept a refund, we will communicate the available next steps, subject to applicable law and provider requirements.
8. Partial Refunds
A partial refund may be considered where only part of an order or service is affected, where a partial delivery has occurred, or where a portion of custom work has been completed. Any partial refund amount and eligibility will be assessed against the relevant product terms and applicable law.
9. Subscription & Renewal
Where recurring subscriptions are offered, cancellation may stop future renewals without automatically refunding a payment for a current billing period. Refund eligibility for a current period depends on the plan terms, transaction circumstances and applicable law. Check your plan details before cancelling.
For renewal or access questions, contact support with your subscription information.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. If a product has not yet been delivered or made accessible, cancellation may be easier to process. Once a digital item has been delivered, downloaded or accessed, refund eligibility will depend on the applicable terms and law.
11. Exceptions
We may need to investigate requests involving duplicate payments, technical delivery problems, unauthorised transactions, material product issues or suspected misuse. Fraudulent requests may be declined where justified and permitted by law. Nothing in this policy is intended to exclude a consumer right or remedy that cannot legally be excluded.
12. Changes to This Policy
We may update this Refund Policy as our products, services and business practices change. Updates will be published on this page with a revised date. The policy applicable to an order may also depend on the terms presented at the time of purchase and applicable law.
13. Contact Us
If you have a question about a refund, cancellation or payment, contact ALNURAN through our website. Please include your order number, purchase email and a clear description of the issue. Never send your password or full card details.
Website: alnuran.com